Last updated: 28 October 2026
Tools N Tools UK is a trading name of Toolsmith Ltd. This policy explains how we deliver orders placed on www.toolsntoolsuk.co.uk.
Order processing time
We aim to dispatch orders placed before 2pm UK time, Monday to Friday, on the same working day. Orders placed after 2pm, at weekends or on UK bank holidays are dispatched from the next working day. Same-day dispatch is a target, not a guarantee, and orders at busy times can take longer. You will receive an email with tracking information once your order has been dispatched.
UK delivery: free on every order
UK delivery is free on every order, with no minimum spend. Most UK orders arrive within 2 to 3 working days of dispatch. Highlands, islands and Northern Ireland may take an extra 1 to 2 working days. Express delivery (£6.99) is available at checkout. We use trusted couriers including Royal Mail, Evri and DPD; the courier used depends on your location and order size.
International delivery
We deliver to all 27 EU countries and to the United Arab Emirates, Australia, Canada, Switzerland, Liechtenstein, Hong Kong, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, the United States and the countries of Africa. We cannot currently deliver to other countries. Delivery is charged by the total weight of your order and calculated at checkout:
| European Union | Delivery charge |
|---|---|
| Up to 2 kg | £10.99 |
| Over 2 kg to 5 kg | £13.99 |
| Over 5 kg | £18.99 |
| Other countries we deliver to | Delivery charge |
|---|---|
| Up to 0.5 kg | £13.99 |
| Over 0.5 kg to 1 kg | £17.99 |
| Over 1 kg to 2 kg | £22.99 |
| Over 2 kg to 5 kg | £34.99 |
| Over 5 kg | £49.99 |
| Region | Estimated delivery |
|---|---|
| Europe | 5–10 business days |
| USA & Canada | 7–14 business days |
| Australia & NZ | 10–18 business days |
| Asia | 7–14 business days |
| Rest of World | 10–21 business days |
Customs, import VAT and duties
Our checkout does not collect import VAT, customs duty or customs fees for deliveries outside the UK. Depending on the destination, these may be charged by the carrier or customs before your parcel is delivered, and they are payable by the recipient.
If you would prefer these charges to be calculated and paid at checkout, the same company runs www.toolsmithltd.co.uk, which ships international orders Delivered Duty Paid and stocks many of the same tools.
Orders to the European Union
- Since 1 July 2026, EU parcels worth €150 or less carry the EU’s temporary flat customs duty of €3 for each type of goods in the parcel (goods with the same customs tariff code count as one type, however many units), due to run until 1 July 2028.
- From 1 November 2026, EU customs charge a €2 handling fee for each type of goods bought online from outside the EU, whatever the order value.
- EU import VAT at your country’s rate also applies.
Because our checkout does not collect these charges, the carrier may ask you to pay them before delivery, sometimes with its own clearance fee.
Order tracking
Once your order has been dispatched you will receive an email containing your tracking number. If you cannot find it, check your spam folder or contact us and we will resend it.
Bladed items
Knives, axes and other bladed articles ship to UK addresses only, on an age-restricted delivery service requiring a signature and photo ID on delivery. We do not ship bladed items to PO Boxes, parcel lockers or non-UK addresses.
Incorrect shipping address
Please make sure your shipping address is correct before completing your order. If you notice an error, contact us immediately at info@toolsmithltd.co.uk, ideally within 30 minutes of placing your order, and we can usually correct it before dispatch. After dispatch we cannot change the address, but most carriers allow the recipient to arrange redirection via the tracking link.
Damaged or lost parcels
If your order arrives damaged, please contact us within 14 days of delivery, with a photo; if it is lost in transit, contact us within 14 days of the expected delivery date. We will investigate with the carrier immediately and send a replacement or full refund if a parcel is genuinely lost.
Peak and holiday periods
During busy periods such as Christmas, Black Friday and public holidays, delivery times may be longer than usual. We recommend ordering early during these periods.
Returns
For returns, refunds and exchanges, see our Delivery & Returns page.
Contact us
- Email: info@toolsmithltd.co.uk
- Phone: 0121 314 7550
- Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM UK time